Feedback
Feedback is for review and approval rounds on deliverables, the back-and-forth between sending a design and getting "looks good, ship it." Clients can mark up specific spots on a file and leave inline comments, you reply, and the round closes when they approve.
What you can collect feedback on
- Image files (PNGs, JPGs)
- PDFs (multi-page review with annotations on any page)
- Video (timestamped comments)
- Web pages (paste a URL, the client annotates a snapshot)
Creating a feedback project
From the right sidebar, click New > Feedback, give it a name, upload the file (or paste a URL), and share it with the client. The client gets access to the project in their portal under Feedback.
How clients leave feedback
The client opens the file in a viewer that lets them click anywhere, on an image, a PDF page, a video frame, and drop a pin. Each pin gets a comment thread. They can also leave general comments not pinned to a spot.
You see their pins and comments in real time on your side. Reply inline to clarify, push back, or ask follow-ups. Resolve a comment when the point is addressed; the pin stays as part of the history but the active discussion is closed.
Approving
When the deliverable is final, the client clicks Approve in their viewer. The project moves into an Approved state with a timestamp. Use this as your sign-off, it's a clean, dated record that the client said yes.
When to use this vs. just a chat
For deliverables that need pixel-level or moment-level feedback, use Feedback. For high-level "what do you think?" conversation about a deliverable, a chat is fine. Many agencies use both, Feedback for the technical review, Chat for "by the way, I'm thinking about the homepage tagline."