Subscriptions
Subscriptions are how you handle recurring billing, retainers, monthly services, anything where the same amount comes due on a schedule.
How subscriptions start
A subscription gets created when:
- A client buys a recurring service from your Store or via a payment link
- You manually create one for a client from Billing > Subscriptions
Once active, the subscription auto-charges the client's saved payment method on the schedule you set, daily, weekly, monthly, quarterly, or yearly. Each cycle produces an invoice automatically, your client can see it in their portal billing history, and you see it in your dashboard.
Managing active subscriptions
From Billing > Subscriptions, you can see every active subscription with its next charge date and amount. For each, you can:
- Pause: stop charging until you resume. Useful for clients on hold
- Cancel: end the subscription. The client isn't charged again
Clients can't cancel their subscription from their side by default. If you want to give them self-serve cancellation, contact us to enable that, most agencies prefer to keep cancellation as a conversation.
Failed payments
When a charge fails (expired card, insufficient funds), Almox emails both you and the client. To recover, help the client update their payment method on file. If you can't reach them, you can pause or cancel the subscription from your dashboard so it stops trying. Subscriptions stay in Active status until you intervene, they don't auto-cancel on a failed charge.
What your client sees
A client on a subscription sees their next charge date and the recurring amount in their portal Billing tab, alongside any past invoices.